HOLMDEL, N.J., Feb. 27 - Vonage America, a subsidiary of Vonage Holdings Corp., a leading provider of broadband phone service, today announced that almost all of its customers have basic 911 service and that it is continuing to quickly equip new counties across the nation every day with Enhanced 911 service -- a feature that automatically associates a physical address with the calling party's telephone number. In less than two weeks, Vonage turned on E911 service at an additional 125 calling centers, in over 40 new counties, bringing the total number of Vonage customers with E911 to nearly 60 percent.
In June, the FCC gave Vonage, and all Internet-based phone service companies, 120 days to create an E911 system from scratch, and provide all of its customers, wherever they are in the U.S., with E911 service. In that amount of time, Vonage worked closely with local 911 centers, also known as Public Safety Answering Points (PSAPs), across the country to turn on E911 for as many customers as it could, Currently, Vonage continues to test and turn up new PSAPs which are VoIP-ready every day and will continue to do so until Vonage customers have access to E911.
"Currently, a majority of our customers have full E911 capability," said Jeffrey A. Citron, Vonage's Chairman and Chief Strategist. "In just over a month, we have turned on E911 in over 740 PSAPs and 190 new counties across the nation. By comparison, it took the wireless industry 10 years to turn on emergency 911 service in one-half of the nation's PSAPs, a feat we've accomplished in less than a year. And Vonage will continue to work with the FCC, regulators, Congress and public safety until PSAPs across the nation are equipped with E911."
Since February 9th, Vonage has added the following counties to its list of those with E911 capabilities -- bringing the total number of calling centers with emergency 911 service to over 3300.
* In the event Vonage is unable to connect to the 911 system or for customers who are using mobile devices such as wifi phones or softclients, vonage offers a national emergency call center which enables customers to get local help when they need it.