Vonage Makes Microsoft Teams Smarter and a Central Hub for Communications
"First launched in early 2020,
VBC for Teams is designed for global businesses that have adopted Microsoft Teams as their collaboration solution, enabling them to unify their communications within Teams. They will now have access to 50+ enterprise grade calling features, SMS, MMS and integrations with contact centers and CRM. By leveraging existing IT investments and through Vonage Direct Routing, businesses can seamlessly embed VBC into their Microsoft Teams application, retain existing numbers, keep existing phones and other devices and take total control of their communications solution with an integrated calling and collaboration experience.
Enhanced calling capabilities
VBC for Teams has all the benefits of the VBC unified communications solution, ensuring employees have the premium calling features and functionality, as well as enterprise-grade quality and reliability they need to be successful in today's remote world. VBC for Teams also gives businesses the ability to effectively communicate and collaborate with customers around the world, providing them with the option to use local numbers in more than 100 countries.
SMS and MMS collaboration
In response to customer demand for richer, omnichannel collaboration tools, VBC for Teams now includes the ability to send and receive SMS and MMS, both internally and externally in
Integration options with contact centers and up to 10 leading CRMs
Microsoft Teams users will also benefit from VBC's seamless integration with contact centers, as well as business applications including up to 10 of today's leading CRMs, such as
"This integration from Vonage offers customers of Microsoft Teams an interesting option. They can keep the Microsoft native experience, yet leverage Vonage features, such as programmability, global services, and five nines reliability," said
Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
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